Terms & Condition
- Return & Refund Policy
- If you are not satisfied with your purchase due to products quality, simply return it for exchange. You can return your purchase within 2 (two) working days from the date of purchase. We will arrange our appointed courier service to collect the items at your place with no cost involved. All items purchased on line through kurma.com.my are only returnable if the purchased product is:-
* Packing defective
* Product damaged
* Wrong product delivered
* Expiry date exceeded
If the item is returned for any other reasons, we are not responsible for exchange or refund. No returns will be accepted after 2 (two) working days.
The return product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for exchange purpose. No exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our customer service desk, we will arrange for immediate product replacement within 1 (one) working day. We will only refund if the item purchased is out of stock.
Please pack the return package to the following address:-
MOHAMED MEERA SAHIB (M) SDN. BHD.
116, PENANG STREET, 10200,
GEORGETOWN, PENANG,
TEL: +6 04 261 3864 FAX: +6 04 263 0379
E-mail: meera@mohamedmeera.com
- Frequently Asked Question
Q: How secure is shopping with kurma.com.my?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information's, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than kurma.com.my. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at kurma.com.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at kurma.com.my
* SSL available only if you make payment through our appointed payment gateway ipay88.
Q: How long the delivery take place upon order confirmation?
Once the order has been successfully placed, we will process your delivery on the next day. Delivery are available from Monday to Saturday except public holidays. If the order placed on Saturday, we will process the delivery on Monday and you may receive your order on Tuesday. Normal delivery period is within 48 to 72 hours depending on the day of purchase.
Q: What are the courier service used for delivery?
Our appointed courier service for delivery are currently ABX Express and SkyNet. However, we reserve the right to change our courier service from time to time if needed.
Q: What will appear in my bank statement for the purchased at kurma.com.my?
The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on this Transaction.